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I am not able to access course materials or unable to play recorded videos

Old versions of files and data in your cache can create a variety of problems for how websites, like Techlearnify.com, appear and function. If you’re having problems with the application, try these steps to force the browser to use the latest information

  • Shift-refresh
    The easiest thing to try is to hold down the shift button on your keyboard while clicking the refresh button on your browser toolbar.
  • Close and restart your browser
    The browser clears some of its temporary files when you close it, so closing and restarting may be enough to fix the issue.
  • Use a private or incognito window
    using the private browsing function of your browser sometimes resolves problems. If using a private browsing session solves the problem, then clearing your cache should also solve the problem for your other sessions.
  • Clear your cache
    See your browser’s website for instructions. For your convenience, we’ve linked to some of the most popular browsers’ instructions here:

Send us an email at support@techlearnify.com  and we’ll do our best to help you further

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